Job offer | Quality & Compliance Manager

Czego od Ciebie oczekujemy?/ Requirements:

We are currently looking for a Quality & Compliance Manager to manage and coordinate Quality activity in IDEMIA’s Warsaw Support & Service Centre

As part of our the Public Security and Identity Business Unit, you will:

1. Define, implement and optimize the internal Quality organization

• Define and follow-up ways of measure non-quality cost
• Define, redact and implement or keep up-to-date procedures and work instructions
• Support the implementation and supervision of the proper use of tools for continuous improvement. Such as Short Interval Meeting, SMED
• Manage and coordinate activity related to CQM certification. Including the follow-up of CQM action plan
• Ensuring ISO 9001:2008, ISO14001, OHSAS-18001 together with CQM certification when requested

2. Improve the Quality in the site

• Support Production Manager to reduce their CPMS to reach goals set by Service Line
• Follow-up of Correction Actions defined and/or implemented and evaluation of their efficiency
• Supervise the proper use of Lightening Tool (SalesForce) tool
• Reports actively weekly and monthly to Production Manager

3. Supervise the Physical Security activity of each site, including reporting, to be in accordance with Corporate expectations

• Daily operations are under Quality and Compliance Manager responsibility
• Supervise the respect of deadline for regular reporting
• Follow-up of action plan from audits and correction/closure of non-compliances
• Follow-up of administrative tasks related to audit planning and responses to scheme

To succeed in this position, you will need the following:

1. Qualifications

• Engineering background, degree or equivalent. Experienced people with other high background are welcome
• Experience in strong Quality Environment. Experience with ISO9001 or ISO TS Quality Management Systems being a plus. Knowledge of PCI Security Standards is a plus
• Further qualifications in and/or practitioner of best practice methodologies: PDCA, Lean, 5S, Kaizen, 6 Sigma
• Fluent English, Knowledge of the French language is a plus

2. Experience

• Practical and successful experience as site manager or quality manager of a Service Centre (3 years minimum)
• Management of teams / strong leadership of multi-cultural teams
• Practical experience of successful use of best practice methodologies:  Lean, 5S, Kaizen, 6 Sigma

In addition to your technical abilities, the ideal candidate needs to match our community’s values: at IDEMIA we are curious, trusted, caring, daring and together

We are looking for people who have:

• Strong communication skills including coordination, influencing and persuading skills
• Leading and management skills
• Ability to work with all kinds and levels of people in the organization and especially Matrix organization
• Ability to engage and build teams
• Drive and self-motivation to achieve the various objectives among the sites

Twoje zadania/ Responsibilities:

In your role you will be responsible for the following tasks:

1. Reports

• Preparing weekly and monthly reports
• Initiate corrective action plan with the team
• Initiate a non-quality cost reports and follow-up
• Initiate CAPEX and/or OPEX related to Quality

2. People management

• No direct management of human resources
• Coaching/Cooperating with Production Manager on Quality & Security topics
• Organize regular communucation with Production Manager

3. Quality assurance / improvements

• Ensuring ISO 9001:2008, ISO14001, OHSAS-18001 together with CQM certification when requested
• Handle Non Compliances (internal and external audits)
• Continuously looking for efficiency improvements

4. Security compliance

• Ensuring and maintaining VISA, MC and other specific / local scheme certification
• Handle Non Compliances (internal and external audits) with his team, until the completion of the related corrective actions
• Ensuring and maintaining Business Continuity Plan(BCP)

5. General tasks

• • Involvement in root cause analyses for all cases (complaint handling)
  • Member of the Security Management Group
  • Support all departments